Shipping policy

Important Shipping Information:

  1. Custom Probiotics orders are shipped from Monday through Thursday.
  2. Overnight orders are shipped on Monday, Tuesday, Wednesday and Thursday.
  3. Overnight orders are delivered next business day.  No Saturday delivery by Fedex unless requested by phone or e-mail at an additional shipping cost.
  4. Orders are usually shipped within 1-3 days from the date of placing the order Monday through Thursday.
  5. For very urgent or expedited shipments please order by calling us toll free at (800) 219-8405 or by e-mail.

For all international orders, the recipient is liable for all import duties, taxes and other fees calculated by customs.

Our Custom Probiotic supplements are shipped via FexEx and Priority Mail nywhere in the USA. All International shipments are shipped by FedEx or UPS Postal service Express Mail.

Orders will be shipped 1 to 3 days from the date of receiving the order. For very urgent or expedited shipments please order by calling us toll free at (800) 219-8405 or by Email. FOR FAST AND PROMPT DELIVERY PLEASE USE OUR FEDEX DELIVERY OPTION DURING THE ONLINE CHECKOUT PROCESS!

Canadian Orders:

For all Canadian orders, please contact: Greg Gharibian

Custom Probiotics Canada

Tel: (416) 786-0220 Web: www.customprobiotics.ca Email: Info@customprobiotics.ca

European Orders:

We ship orders to most of European countries except for Austria, Italy, Germany, Greece, Spain and few other.
If your country is not listed during checkout process, that means we can't ship to your country, please contact our European distributer to help you find a location to order in Europe.

 

European and International Orders please contact us at +1 (818) 248-3529

STORAGE: Our probiotic formulations must be refrigerated to maintain maximum potency. You can, however, travel with our probiotic supplements unrefrigerated for two to three weeks with minimal bacterial count reduction.

Temperature Stability Data: Below is a graph of a two year temperature stability study that we have conducted at room and refrigerated temperatures. As one can see, at refrigerated temperature the potency loss is negligible. While the loss at room temperature within a few weeks is very low. We can therefore assure you that the quality of our very high potency probiotic dietary supplements will not be compromised. However, we suggest that you refrigerate our probiotic capsules and powders upon receipt, in order to retain their maximum potency up to one year from the date of receipt.

Custom Probiotics capsules and powders are temperature stable for 2-3 weeks.  

Please contact us for further information or clarifications about shipping charges.